SYMPATHETIC

[adjective]If you are sympathetic, you show, esp. by what you say, that you understand and care about someone's suffering.He suffers from back trouble too, so he was very sympathetic about my problem.She just needed someone who would lend a sympathetic ear to her (= listen to her in a kind and understanding way) once in a while.She's very sympathetic, which is unusual in a doctor.If a character in a book or film is sympathetic, they are described or shown in such a way that you are able to understand their feelings and the reasons for their actions, and so you like them.She comes across as a more sympathetic character in the film.