intangible 'products' e.g retail, leisure, financial, medical, communication, energy, household, education; they have the following characteristics; inseparability, intangibility, perishability, variablity, ongoing (see the four components of a service).
SERVICES
Meaning of SERVICES in English
Raynet Business and Marketing English glossary. Английский глоссарий компании Raynet Business and Marketing . 2012