ˌCitizen's ˈCharter, the BrE AmE
a statement by John Major's Conservative government of the standards of service which the public had a right to expect from British government departments and organizations. In July 1999 Tony Blair's Labour government replaced the Citizen's Charter with the Service First programme in order to improve ↑ public service s . The Service First Programme no longer exists, but Charter Marks are still given to services that show high levels of CUSTOMER SERVICE or ↑ efficiency .