those major factors that are critical to the future success of the company over the planning period e.g delivery within 24 hours; 100% quality assurance; they will depend on products and markets (see get it right first time).
CRITICAL SUCCESS FACTORS (CSF)
Meaning of CRITICAL SUCCESS FACTORS (CSF) in English
Raynet Business and Marketing English glossary. Английский глоссарий компании Raynet Business and Marketing . 2012