After-sale handholding; something many software vendors promise but few deliver. To hackers, most support people are useless - because by the time a hacker calls support he or she will usually know the software and the relevant manuals better than the support people (sadly, this is *not* a joke or exaggeration). A hacker's idea of "support" is a tte--tte or exchange of electronic mail with the software's designer.
[ Jargon File ]
(1995-02-15)