KNOWLEDGE MANAGEMENT

a term that can have multiple meanings. In business information technology knowledge management refers to an entire integrated system for accumulation, integration, manipulation, and access of data across multiple organizations, including such data as credit data, consumer profiles, market data, product development data, etc. A good article about Microsoft Corporation's movement into this systems market is "Smart Moves," by Stuart Johnston in Information Week, May 31, 1999, 18-20. The online version is at http://www.informationweek.com/736/km.htm . At another level, it may refer to Enterprise Resource Management systems such as SAP . At still another level it may simply refer to database systems for "knowledge" such as the Ask Jeeves knowledge base. See also database .