SPEECH RECOGNITION

The ability of the computer to interpret speech or other audio commands along with keyboard, mouse, and joystick commands. To date, vocabulary limitations and other problems make this a less than perfect option for authoring at the moment. However, technology seems to be adequate for major companies like American Express, UPS, Schwab & Co., and other companies to move from "curious novelty to strategic technology" according to Mary Thyfault in "Voice Recognition Enters the Mainstream" in Information Week , July 14, 1997, p. 20. These companies intend to have computers respond to customer voices. For example, using technology developed by Nuance, Scwab & Co. introduced the "Voice Broker" that responds to telephone requests for market price quotations and other investment information. American Express uses voice recognition for travel services. The ability to talk directly with a computer was anticipated years ago in Star Trek television shows and with the supercomputer named HAL in the popular film "2001 Space Odyssey". Eventually speech recognition will be commonplace when using both large and small computers. Apple Corporation led the way in speech recognition, but the gap has been closed between Mac and PC users. The latest excitement in software that will recognize normal (continuous) speaking speeds is Dragon's Naturally Speaking from http://www.dragonsys.com/ . Other options such as Voice Assist from Creative Labs (800-998-1000) are available for PCs. However, the leading and most reliable PC software at the time of this writing are Naturally Speaking from Dragon and VoicePlus ViaVoice Simply Speaking Software from IBM Corporation. VoiceType sells for less than $100 and had 94% accuracy rate in tests reported in Consumer Reports , July 1997, p. 6. Another competitor ( Kurzweil VoiceCommands ) only had a 72% accuracy in the same tests, although VoicePad did receive the Software Publishers Association's Award for the "Best New Software Program of the Year" in 1997. Older links for discrete (non-continuous) speaking recognition include IBM's VoiceType and AVRI's SpeechCommander . Microsoft has Speech Dictation software. Siemens Business Communication also has products on speech recognition. One product from Siemens is ComManager telephony and call accounting software. Microsoft Agent can be downloaded free from http://www.microsoft.com/workshop/imedia/agent/agentdl.asp (See also Text reading and Disabilities products ) More...