1, Quality is defined as any product or service that satisfies customer specifications. 2, the work standard is defect free. 3, Quality is measured by the price of non quality (PONQ) (see Price Of Non Quality).
QUALITY; KEY PRINCIPLES
Meaning of QUALITY; KEY PRINCIPLES in English
Raynet Business and Marketing English glossary. Английский глоссарий компании Raynet Business and Marketing . 2012